In today’s fast-paced digital world, smartphones have become an integral part of our lives. From communication to entertainment and work, we rely on them for almost everything. However, one of the most frustrating issues users face is when their phone freezes during calls. Imagine being in the middle of an important conversation, only for your phone to stop responding. This problem is not just annoying but can also disrupt business calls, emergencies, or personal conversations.
If you’ve been facing this issue, don’t worry! There are several reasons why your phone may be freezing during calls, and thankfully, there are solutions. In this guide, we’ll explore the causes of call freezing and the best ways to fix it. We’ll also introduce how phone diagnostic software can help optimize your device’s performance.
Why Does Your Phone Freeze During Calls?
Before jumping to solutions, it’s essential to understand why your phone might be freezing during calls. The reasons can vary depending on your device, software version, and usage habits. Below are some common causes:
1. Low RAM or Storage Issues
If your phone is running low on RAM or storage, it can struggle to perform essential tasks, including handling phone calls. When storage is full, your device doesn’t have enough space to process new data, causing lags and freezes.
2. Outdated Software
Using an outdated operating system or phone firmware can lead to bugs and performance issues. If your device hasn’t been updated in a while, it might be running into software compatibility problems.
3. Background Apps Consuming Resources
Many apps continue running in the background, even when you’re not using them. These apps can consume CPU and memory resources, leaving your phone with insufficient power to handle calls smoothly.
4. Malware or Virus Infection
If you have downloaded apps from unverified sources, your phone might have been infected with malware. Malicious software can cause system instability, leading to freezing issues.
5. Overheating Issues
Excessive heat can affect your phone’s performance, causing it to lag or freeze during calls. Overheating is often caused by prolonged usage, faulty hardware, or a poorly ventilated phone case.
6. Corrupt System Files
Over time, your phone’s system files may become corrupted due to software crashes, improper shutdowns, or failed updates. These corrupt files can lead to call freezing issues.
7. Network Issues
Sometimes, the problem is not with your phone but with your network provider. Poor signal strength or an unstable connection can lead to call disruptions, making it seem like your phone is freezing.
How to Fix Phone Freezing During Calls
Now that we know the possible reasons behind phone freezing issues, let’s look at the solutions to make your phone faster and ensure smooth calls.
1. Restart Your Phone
A simple restart can clear minor system glitches and refresh your phone’s memory. If your phone freezes during calls, try restarting it and see if the issue persists.
2. Use Phone Diagnostic Software
One of the best ways to identify and fix phone performance issues is by using phone diagnostic software. These tools scan your device, detect problems, and offer solutions to improve performance. Some of the best phone diagnostic tools include:
- Phone Doctor Plus – Checks hardware and system performance.
- TestM – Runs comprehensive phone diagnostics.
- DroidKit – Helps fix Android system issues.
Using phone diagnostic software can help detect storage problems, RAM overload, or background apps that may be causing freezing issues.
3. Clear Cache and Unnecessary Files
Temporary files and cache data can slow down your phone. Clearing them regularly can free up space and improve performance. To do this:
- On Android: Go to Settings > Storage > Cached Data and clear it.
- On iPhone: Use Offload Unused Apps or clear Safari cache from settings.
4. Update Your Phone’s Software
Keeping your phone updated is crucial for performance. Updates often include bug fixes and system optimizations.
- On Android: Go to Settings > Software Update and install any pending updates.
- On iPhone: Go to Settings > General > Software Update and update your device.
5. Close Background Apps
Too many open apps can slow down your phone. Close apps you’re not using to free up memory:
- On Android: Tap the Recent Apps button and swipe away unused apps.
- On iPhone: Swipe up from the bottom and close background apps.
6. Check for Malware or Viruses
If your phone is behaving strangely, it could be infected with malware. Run a security scan using:
- Malwarebytes Mobile Security (Android & iPhone)
- Avast Mobile Security
- Norton Mobile Security
If malware is detected, remove the suspicious apps and restart your device.
7. Free Up Storage Space
Phones with low storage can slow down and freeze. Delete unused files, photos, and videos to free up space. You can also transfer data to cloud storage services like Google Drive or iCloud.
8. Disable Unnecessary Features
Features like Bluetooth, Location Services, and background refresh can consume resources. Disable them when not needed to improve performance.
9. Reset Network Settings
If your phone freezes during calls due to network issues, resetting network settings can help:
- On Android: Settings > System > Reset > Reset Wi-Fi, Mobile & Bluetooth
- On iPhone: Settings > General > Reset > Reset Network Settings
This will remove saved Wi-Fi networks and reconnect to mobile networks.
10. Factory Reset (Last Resort)
If all else fails, a factory reset can fix deep system issues. Before proceeding, back up your data, as this will erase everything.
- On Android: Settings > System > Reset > Factory Reset
- On iPhone: Settings > General > Transfer or Reset iPhone > Erase All Content and Settings
Preventing Future Phone Freezing Issues
To keep your phone faster and avoid freezing during calls, follow these best practices:
✔ Regularly update your phone’s software and apps.
✔ Use phone diagnostic software to check for performance issues.
✔ Avoid installing apps from untrusted sources.
✔ Keep at least 20% of your storage free.
✔ Restart your phone at least once a week.
✔ Close unused background apps frequently.
Conclusion
A phone freezing during calls can be incredibly frustrating, but with the right troubleshooting steps, you can fix the issue and prevent it from happening again. By clearing cache, updating software, using phone diagnostic software, and freeing up storage, you can ensure your phone stays faster and performs smoothly.
If you continue to experience call freezing issues despite trying all the fixes, it might be time to contact customer support or consider upgrading your device. A well-maintained phone is key to seamless communication, so follow these tips and enjoy hassle-free calls!
